Versand

Shipping Policy

Order Processing Time

Please note that the delivery timeframe shown at checkout includes both processing and shipping time.

Crafted-for-You Pieces

Ship within 3–5 business days

Made-to-Order & Personalized Pieces

Processing time: 7 - 9 business days

During high-volume periods, including holidays and promotional events, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout.

Destination	Estimated Delivery Time
United States	5–7 business days
United Kingdom	5–7 business days
Europe	6–8 business days
Canada	8-10 business days
Australia	8-10 business days
Rest of the World	7–12 business days

Please note that delivery times are estimates and may vary depending on destination, carrier performance, and customs processing.

US Orders — Import Duties & Taxes

For orders shipped to the United States, import duties are covered by FSS Jewellery.

Standard Delivery: Import duties are covered, and no additional import duty should be required from you.

Priority Delivery: Import duties are also covered. However, for higher-value shipments requiring additional customs clearance or signature handling, the carrier may occasionally request further information or payment of certain customs-related charges before delivery.

If this happens, please contact us and we’ll be happy to assist.

Free Shipping

We offer free standard shipping on qualifying orders as part of selected promotions.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to become available.

Customs, Duties & Taxes

Orders are shipped internationally with tracked delivery.

In most cases, customers will not be charged additional duties or taxes upon delivery. However, customs policies vary by country, and any applicable import duties, taxes, or customs fees determined by local authorities remain the responsibility of the customer.

Delayed or Lost Packages

Once a parcel is marked as delivered by the carrier to the address provided at checkout, the delivery is considered completed.

Responsibility for the parcel transfers upon confirmed delivery. We are therefore unable to guarantee against loss or theft after this point.

However, if you believe your parcel has been delivered incorrectly, please contact us contact@fssjewellery.com and we will assist in opening an investigation with the carrier.