Return Policy

Return Policy

We have a 30-day return policy

Which means you have 30 days after receiving your item to request a return based on our Return Policy.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the order confirmation or proof of purchase.

To start a return, please contact us at fssjewellery@gmail.com. Returns must be sent to the following address: [UNITED KINGDOM LONDON WALES FARM ROAD 144 W36XF THETFORD COURT  FLAT 701 ]

If your return is accepted, you are in charge of your own return shipping label.


Please note: Items sent back without first requesting a return will not be accepted.

You can always reach out to us at fssjewellery@gmail.com for any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Personalized or custom jewelry (e.g., name necklaces, engraved pieces, or made-to-order designs)

  • Sale items and gift cards are also non-refundable.

If you're unsure whether your item qualifies for a return, please contact us before ordering or initiating a return.

Exchanges

The quickest way to get the item you want is to return the one you have (if eligible), and once your return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, items must be unworn or unused, with tags, in their original packaging, and you must provide proof of purchase.
This does not apply to personalized jewelry, which is excluded from returns.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at fssjewellery@gmail.com.