Shipping policy

Shipping Policy

Order Processing Time

Our office is based in London, United Kingdom, and orders are fulfilled through our international fulfillment network.

Please note that the delivery timeframe shown at checkout includes both processing and shipping time.

Ready-to-Ship Pieces

Dispatched within 1–3 business days
Estimated delivery: 5–8 business days

Crafted-for-You & Personalized Pieces

Processing time: 1–2 weeks
Estimated delivery: 2–3 weeks

During high-volume periods, including holidays and promotional events, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout.

Destination	Estimated Delivery Time
United Kingdom	5–8 business days
United States	5–8 business days
Rest of the World	7–12 business days

Please note that delivery times are estimates and may vary depending on destination, carrier performance, and customs processing.

Free Shipping

We offer free standard shipping on qualifying orders as part of selected promotions.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to become available.

Customs, Duties & Taxes

Orders are shipped internationally with tracked delivery.

In most cases, customers will not be charged additional duties or taxes upon delivery. However, customs policies vary by country, and any applicable import duties, taxes, or customs fees determined by local authorities remain the responsibility of the customer.

Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to carrier operations, customs inspections, weather conditions, or other circumstances beyond our control.

If your order appears significantly delayed or lost, please contact us at contact@fssjewellery.com and our team will be happy to assist.