Shipping

Shipping Policy

Order Processing Time

Note: During high-volume periods (such as holidays or sales), processing times may be slightly extended.

Important: The delivery timeframe shown at checkout includes both processing and shipping time.
Ready-to-ship pieces dispatch within 1–3 business days total delivery time frame is 5 - 8 business day, while crafted-for-you items require 1–2 weeks before dispatch total delivery time frame is 2 - 3 week .

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:

Please note these are estimated timeframes and actual delivery may vary depending on the shipping carrier, destination, and local customs processing.

Free Shipping

We offer free standard shipping on orders based on our promotion 

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become available.

Customs, Duties, and Taxes

FSS Jewellery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, or import duties) are the responsibility of the customer.

Lost or Delayed Packages

While we do our best to ensure timely delivery, we are not liable for delays caused by the shipping carrier or customs.
If your package is significantly delayed or appears lost, please contact us at contact@fssjewellery.com, and we’ll help investigate the issue.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete. We are not responsible for items returned due to incorrect or incomplete addresses.

If an order is returned to us due to an address issue, we’ll contact you to arrange re-shipping. Additional shipping charges may apply.